Customer Service and Terms and Conditions:
Our Service:
We are a boutique shop based in the tiny Fishing Village of Mousehole, Cornwall. Our small but perfectly formed shop stocks work from local, UK and Worldwide Artists. We ensure all our products are not only well made, but made sustainably and ethically. Due to the size of our store room and the type of artists we work with, we do not bulk buy so please be patient with our stock levels as we always aim to fulfil any orders or requests made of us.
Artist Made Products:
Some of our ranges are originals. If you have seen a piece on the website or in our shop but missed purchasing it please contact us, most of our artists will look to create another for a customer, though it wouldn’t be identical it would be close. Alternatively if you’ve seen a piece but would like it smaller/larger/different colour etc. please let us know and we will liaise with the artist to make the perfect piece for you.
Gift Wrapping:
If your purchase is a gift and you would like it sent direct, please let us know and we will wrap the item in tissue paper like a gift and ensure no prices are included anywhere. This service is FOC. We also offer a Gift Wrapping with a choice of paper, see ‘Gift Wrapping’ in the top menu of The Shop online.
Postage & Packing
We try and keep our carriage rates as competitive and fair as possible. Unfortunately due to the cost of deliveries and insuring the products we are not in a position to be able to offer free delivery. Our pieces require careful packaging and we take time to make sure your items are forwarded on to you in a secure and competent fashion. We mainly use Royal Mail or Delivery Couriers as this enables us to keep the cost of carriage at a more economic level to you.
Postage & Packing Charges for Mainland UK for an item or order are as follows:
Up to £50 cost £4.95
£50.01 to £100 cost £6.95
£100 and upwards cost £10
If you would like us to cost delivering to you abroad, please contact us.
Buying from Coast
Ordering from Coast Interior Accessories Online is safe and easy. Simply browse our products, add items you wish to purchase to your shopping basket and check out via our secure Stripe Checkout, you can also use Apple Pay. You can also call us at Coast during shop opening hours, via Email at info@coast-gifts.com, via Facebook or Instagram for friendly, helpful service. Contact us here. If you’re having any issues or would rather call the shop to pay over the phone or via BACS please contact us at the link above.
Payment
Through Stripe Checkout – all major credit cards are accepted and Apple Pay is available. Alternatively you can call us at the Shop, let us know what you’d like and pay via the phone or via BACs.
VAT
All prices on the website are inclusive of VAT at 20%.
Delivery
Our deliveries are usually 3-5 working days, but sometimes they can take longer depending on the courier service we use or if you have purchased an artist piece made to order. If you wish to receive your order urgently or next day, please contact us and let us know and we can advise if this is possible and if so arrange a faster service and advise if there are any extra delivery costs.
Returns
If you decide to return your purchased items we will accept returns within 7 days of delivery to you. If you wish to post them back, once we receive the item/s back in perfect condition, we will refund the full amount excluding any postage and packing costs. Please note that our postage and carriage rates out to you can sometimes exceed the price we have charged you and these will be deducted at cost to us from any refund. Goods should be returned in original packaging and in the same condition despatched to you. We recommend you return goods by registered post as we will not be responsible for goods lost or damaged in transit. Postage will be refunded only if goods are faulty or an error has been made on our part. Please note Earrings cannot be returned for health and safety reasons. Also credit notes only will be issued for Artist Made items.
Security & Privacy
Coast uses Stripe to process credit and debit card transactions. Coast does not store your card details.